Frequently Asked Questions

For Individual, Joint Accounts, Youth Accounts:  New accounts can either be opened online or by completing the New Account Application Class S - Individual/Joint/UTMA/UGMA  form

For Trusts, Estates, and Sole Proprietorships:  Please complete the New Account Application Class S – Trust/Estate/Sole Prop form

For S Corp, C Corp, or LLCs:  Please complete the New Account Application Class S - S Corp/C Corp / LLC form

If you have questions on the account opening process, please contact DWS Shareholder Services at (800)728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

• Non-IRA Mutual Fund Account for individuals and joint owners: A taxable mutual fund investment account that can be opened for one individual or for joint owners.
• IRA (Traditional/Roth/SEP-IRA) Mutual Fund Account: A tax deferred mutual fund investment account that can be opened by one individual.  This is not eligible for joint ownership.
• Youth Account: UTMA/UGMA/Coverdell Education Savings Mutual Fund Account: A taxable mutual fund investment account, established and controlled by a custodian (i.e., parents, guardian, relative), for the benefit of a minor child.
• Trust/Estate/Sole Proprietorship Mutual Fund Account: A mutual fund investment account for Trust, Estate, or Sole Proprietorships.  This is not eligible for individual investors (natural persons).
• S Corp/C Corp/ LLC Mutual Fund Account:  A mutual fund investment account available for corporations.  This is not eligible for individual investors. 

We understand the challenges associated with managing the financial affairs of a deceased family member or friend, and are focused on making this process as easy as possible for you.

For Beneficiaries

If you would like confirmation of your beneficiary status on an account, please mail the account owner’s death certificate along with a letter requesting your beneficiary status or contact DWS Shareholder Services at (800)728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

If the account is a Transfer on Death (TOD) account, a Transfer on Death Affidavit form and a completed New Account Application  should be completed to transfer your respective portion of the TOD account into your name.

If the account is an individual retirement account (IRA) and you are the beneficiary for your spouse’s account, please review your distribution option on the Spousal Inherited Retirement Account Form (the form states what is required for each option).

If the account is an individual retirement account (IRA) and you are a non-spousal beneficiary, please complete the Decedent IRA Application and the Inherited Retirement Account Distribution Request form to review your options before you begin taking your required distributions.

If you are a beneficiary as the result of an LDPS (Lineal Descendants Per Stirpes) designation, you will need to contact Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time, regarding additional paperwork that is required.

To transfer ownership on a non-retirement mutual fund account with individual registration when the sole owner has passed away, please follow these steps:

1. Complete a Change of Account Ownership - Individual/Joint/UTMA/UGMA form (which includes a Medallion Signature Guarantee) for each account, signed in capacity by the named executor/ personal representative.

2. Please include an original Inheritance Tax Waiver, if applicable, depending on the decedent’s state of legal residence. If needed, you can obtain this waiver and instructions from the Department of Revenue in the state where the decedent resided.

To transfer ownership on a non-retirement mutual fund account with joint registration to a surviving tenant when one of the joint tenants has passed away:

1. A Change of Account Ownership - Individual/Joint/UTMA/UGMA  form, signed by the surviving joint tenant. If transferring to someone other than, or in addition to, the surviving joint tenant(s) only, please see form for additional Medallion Signature Guarantee Requirements.
2. An original Inheritance Tax Waiver, if applicable, depending on the decedent’s state of legal residence. If needed, you can obtain this waiver and instructions from the Department of Revenue or in the State where the decedent resided.

Note: Any shares held in certificate form must be returned to complete the transfer.

Having up-to-date beneficiary information on your account is important.  If you have not made a valid beneficiary designation as of the date of your death or no beneficiary survives you, your estate will be deemed the beneficiary. 

For Non-IRA accounts: 

You can add a beneficiary by completing the Transfer on Death (TOD) Application and return it for processing. A TOD registration allows you to designate an individual(s), institution, or other entity (e.g., trust) to become the owner upon your death. Please see form for additional Medallion Signature Guarantee Requirements.

Updating your existing Transfer on Death beneficiary election  can be accomplished by  using a Transfer on Death  Change of Beneficiary Designation form. The form needs to be completed and signed by you (and any other registered owners on the account). A separate notary is required for each account owner’s signature.

For IRA accounts:

You can add or change a beneficiary by completing the IRA Beneficiary Designation Form.

To View Current Beneficiary:

To view your beneficiaries online, please login to your account at dws.com.

 Go to Account Settings, and choose Beneficiaries  

You can also call and speak with a DWS Shareholder Services representative, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

Marriage

Congratulations on your marriage! 

You can add your spouse as joint owner to your account by completing a Change of Account Ownership - Individual/Joint/UTMA/UGMA. Signatures for you and your spouse will be required. If you intend to update your name in addition to adding a spouse, “under existing account owners” please sign as your name currently appears on your account registration, and then “under new account owners” sign as your new name along with your spouse’s signature.  A Medallion Signature Guarantee is also required for each signature. 

If you have an existing account and would like to update your name, please provide a letter of instruction that references your DWS funds and account numbers. The letter should be signed and notarized as your name currently is referenced in your account registration and then indicate “one in the same as” and sign your new name.

Divorce

Generally, the following documents are required to process a change of ownership due to divorce. If you have specific questions concerning your account, please contact DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

• A certified copy of the Divorce Decree or Qualified Domestic Relations Order (QDRO) dated within 60 days of receipt of your request.
• A Change of Account Ownership Form - Individual/Joint/UTMA/UGMA
• Please see Change of Account Ownership Form for Medallion Signature Guarantee requirements.

There are several options available at DWS. An investment professional can help you determine one that is most appropriate for your individual situation. The following are a few for consideration:

UTMA/UGMA: This type of account allows for the appointment of a custodian to administer the account on behalf of and for the benefit of the minor. Once the minor reaches the age of majority (as determined by each state), the minor has the option to transfer the account solely into his/her name.   To establish a UTMA/UGMA account, please complete the New Account Application Class S - Individual/Joint/UTMA/UGMA  form.

Coverdell Education Savings Account (ESA): Also known as an educational IRA, this account allows amounts invested in the account to grow tax-free until distributed, providing parents and students the incentive to save for expenses such as tuition, fees, books, supplies, and equipment while attending an eligible educational institution. A custodian is named to act on behalf of the minor. Income limits apply to those who contribute. Contributions are not tax deductible. Contribution limits apply. Consult your tax or legal advisor for details.  To establish, please complete the application form within the Coverdell Education Savings Account:  Application, Transfer, and Disclosure Documents package.

Former minor reaches age of majority

The former minor assumes ownership of the assets when they reach the age of majority. The custodian  must submit a Change of Account Ownership Form - Individual/Joint/UTMA/UGMA stating that the minor has reached the age of majority and that  the account should be transferred into the name of the former minor.

Generally, assets within a Coverdell Education Savings Account may remain up to 30 days after the Student’s 30^th birthday, at which point they must be distributed.  Please review the Coverdell Education Savings Account:  Application, Transfer, and Disclosure Documents package for specific details on contributions, distributions, rollovers, tax matters, and custodial fees.

To add an Attorney-in-Fact to a DWS fund account, the account owner(s) must  complete the Durable Power of Attorney form.   All account owners' must sign the form and their signatures must be notarized. This feature allows the Attorney in Fact to act on behalf of the shareholder over the phone or in writing without any further documentation. Please note that in the case of a joint account, each shareholder must designate an Attorney-in-Fact to act on his or her behalf.

If the account owner is no longer able to act, the Attorney-in-Fact should complete the Power of Attorney Affidavit and Indemnification form and have their signature notarized. DWS will also require a copy of the Power of Attorney (POA) document. The account owner’s POA document must allow for transactions in securities and/or investment accounts and contain a durability clause stating that the POA will remain in effect in the event the account owner is disabled or incapacitated. Please note if the account has a joint owner, they must sign and provide their authorization in Step 3. If the Attorney-in-Fact is acting for both owners, a Power of Attorney Affidavit and Indemnification Form and the Power of Attorney document is required for each owner.

Contact the non-profit organization in which you are interested in gifting. Some may have specific forms to complete. Contact DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 am and 6:00 pm Central Time, for specific instructions as they pertain to your account.

If you have an individual account, you can add a beneficiary of your choice to your account by completing a Transfer on Death (TOD) Application and obtaining a Medallion Signature Guarantee for your signature. A charity can be designated as a beneficiary. The beneficiary can contact DWS Shareholder Services to receive further instruction on claiming the assets in your account as applicable upon your death.

 If you prefer not to add a charity as beneficiary, an appointment of an executor can identify your wishes for your assets (which may include charitable gifting) and ensure that your wishes are carried out. Contact your tax or legal advisor for additional details.

The library of forms you can access to assist in managing your account can be found here. 

Of course, you can contact DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 am and 6:00 pm Central Time, to request copies of forms or to ask specific instructions as they pertain to your account.

What is the annual account maintenance charge?

A $20 account maintenance charge will apply to each DWS fund account with a balance below $10,000 for any reason, as defined in the fund’s prospectus, including due to market value fluctuations, redemptions, or exchanges. This charge will be used to offset the high costs of maintaining small accounts.  The annual assessment will occur each year in September.

I already pay an annual charge for my IRA with DWS.  Does this mean this annual maintenance charge does not apply to my accounts?

The annual charge that you pay on your DWS Trust Company Custodian IRA is a separate and distinct charge known as a fiduciary fee. Your fiduciary fee offsets the specific costs to DWS Trust Company for custodial recordkeeping and tax reporting on your IRA.

The annual account maintenance charge on the other hand is used to offset the proportionately higher expenses of maintaining accounts below the established minimum balance, which includes the programming, creation and mailing of paper documents.

How can the annual account maintenance charge be waived?

The account maintenance charge will not apply under the following circumstances, even if a fund account is below $10,000:

• Signing up for GoPaperless!. Shareholders who adopt electronic delivery of all DWS fund and account documents including account statements, annual and semiannual fund reports, prospectuses and supplements, and transaction confirmation statements. Shareholders may opt to receive tax forms by mail.
• Accounts held by shareholders who maintain $50,000 or more in aggregate assets in DWS funds (under your Social Security Number)
• Accounts with an established automatic investment plan of at least $50 per month
• Uniform Gift to Minors (UGMA) and Uniform Transfer to Minors (UTMA) accounts
• Coverdell Education Savings Account (ESA) accounts
• IRA accounts for shareholders beginning in the year in which they turn age 72
• Investments held in an omnibus account through a financial services firm
• Accounts maintained on behalf of participants in certain fee-based and wrap programs offered through certain financial intermediaries approved by the Advisor
• Participant-level accounts in group retirement plans held on the records of a retirement plan record keeper

What about combining my accounts?  Is that an option to avoid the charge?

While it may be an option, we strongly urge you to consider whether doing so makes sense for your investment objective and overall investment plan as this could have tax consequences.

How can I sign up for GoPaperless to avoid the annual account maintenance charge?

If you don't already have online access to your account, you can register now. If you have a username and password, sign in  to your DWS account. Once you are logged in, select "Account Profile" and “Delivery Preferences”. You can update your delivery methods for each document type.

Once registered, you will receive an email that confirms your GoPaperless enrollment has been successfully completed. You can also view the delivery methods you have established at any time by selecting "Account Profile" “Delivery Preferences”.

You will begin to receive your statements and other documents electronically upon the next available fund update and/or account statement distribution after you sign-up for GoPaperless.

How will I be notified when a fund or account document has been delivered electronically?

Each time your documents are available to view electronically, you will receive an e-mail notification with an appropriate link to view the document. To help ensure that that you always receive these notifications in your e-mail inbox, please keep us updated of any changes to your e-mail address and be sure to add the e-mail address dws.document@digital-delivery.com to your address book, contacts, or safe sender’s list.

I was assessed a $20 maintenance charge on my account.  Is it possible to have the charge reversed?

To have the charge reversed, please log into your online account at dws.com and sign up for E-Delivery. Once you have accessed your online account, select “Account Profile,” then “Delivery Preferences” and enroll in e-delivery.  Once you elect to have all fund and account information delivered electronically, the charge will automatically be refunded to your fund account within 14 days. Please note you may still elect to receive your tax forms in paper.

You can also consolidate low balance fund accounts to exceed the $10,000 minimum or you can establish an automatic investment plan of at least $50 a month on each fund account below $10,000.

Online changes:  Please log into your account at dws.com and select “Account Settings” then “Bank Maintenance”.  From this page you can add or change your banking instructions.

Adding or changing banking instructions will be validated at the time they are entered.  If your bank account cannot be validated, in whole or in part, on information obtained by a consumer reporting agency (CRA) listed below.  You have a right under the Fair Credit Reporting Act (FCRA) to know the information contained in your file at the CRA.

• The CRA played no part in our decision and is unable to supply specific reasons why we denied the addition of your bank account because your bank account was not validated.

• You also have a right to a free copy of your report from the CRA, if you request it no later than 60 days after you receive this notice.

• In addition, if you find that any information contained in the report you receive is inaccurate or incomplete, you have the right to dispute the matter with the CRA.

The CRA can be contacted at:

Name of CRA:  GIACT Systems, LLC

Address:  Attn: Consumer Support Team

P.O. Box 1116

Allen, TX 75013

Toll Free Phone Number: 1-833-802-8092

You can also add a bank account by completing the Non-IRA Electronic Transfer Services form or the IRA Electronic Transfer Services form.

In order to change an account registration and transfer ownership to another individual or entity, please complete one of the following Change of Account Ownership forms.

Change of Account Ownership – Individual/Joint/UTMA/UGMA – Use this form if the new account owner will be an individual, joint owners or UTMA/UGMA.

Change of Account Ownership – S Corp/C Corp/LL. Use this form if the new account owner will be an entity.

Change of Account Ownership – Trust/Estate/Sole Prop – Use this form if the new account owner will be a Trust/Estate or Sole Proprietor.

Since the ownership of the account will be changing, a Medallion Signature Guarantee is required for each existing account owner’s signature. 

In most cases, a certified death certificate is not needed for a deceased owner if a medallion signature guarantee(s) is obtained; the date of death for the owner must be provided on the form.  For more information on changing an account registration due to death contact DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time. 

You must return any outstanding certificates of shares before we can complete your transfer request.

If you will remain an owner upon re-registration of the account, you must sign as an existing account owner AND as a new account owner.

New Account Owners: The new account owner(s) will complete the remainder of the form to identify how the new account should be registered and to establish any features/services for the new account. Since the features and services on the existing account will NOT automatically transfer to the new account, this form can be used to re-elect those features

Many DWS Money Market funds offer a free check writing feature as a convenient method of redeeming shares from your Money Market fund account. To establish this feature, please complete the following  Checkwriting Form.    Please note that checks cannot be signed by an individual in their capacity as power of attorney.

Checks may not be used to close an account. Images of checks that clear your account can only be viewed online. Please log into your account at dws.com and go to “Statements and History” “Statements and Tax Forms” and choose the statement you wish to view.

Having up-to-date beneficiary information on your account is important.  If you have not made a valid beneficiary designation as of the date of your death or no beneficiary survives you, your estate will be deemed the beneficiary. 

For Non-IRA accounts: 

You can add a beneficiary by completing the Transfer on Death (TOD) Application  and return it for processing. A Transfer on Death (TOD) registration allows you to designate an individual, institution or other entity (e.g., trust) to become the owner upon your death. Please see form for additional Medallion Signature Guarantee Requirements.

Updating your existing Transfer on Death beneficiary election is can be accomplished by  using a Transfer on Death Change of Beneficiary Designation form.  The form needs to be completed and signed by you (and any other registered owners on the account). A separate notary is required for each account owner’s signature.

For IRA accounts:

You can add or change a beneficiary by completing the IRA Beneficiary Designation form.

To View Current Beneficiary:

To view your beneficiaries online, please login to your account at dws.com.

 Go to “Account Settings”, and choose “Beneficiaries”  

You can also call and speak with a DWS Shareholder Services representative at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

DWS offers shareholders the opportunity to either reinvest dividends and capital gains into their existing fund account or receive the distribution as a cash payment.  Shareholders can change their election at any time.

Online change:  To change your distribution option online, log into your account at dws.com

Go to “Account Settings”, then “Distribution Options” on the next screen, titled "Dividends And Capital Gains," select "Apply the following options to all eligible Fund accounts" or “Apply the following options to specific eligible Fund accounts”.

If “Apply the following options to specific eligible Fund accounts” is selected, please select radio button next to fund in which you would like to change the dividend and capital gain options and select “Reinvest or Cash”.

Verify your selections on the page and click "Submit".

Telephone change:  To change you option by telephone, please call DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

By Mail:  Complete and submit the Dividend Payment Option form.

Please send your completed form to:

DWS Service Company
P.O. Box 219151
Kansas City, MO 64121-9151

What is Go Paperless?

GoPaperless is a feature that allows you to receive your DWS fund and account information electronically.  There is no cost for GoPaperless, and your DWS fund account(s) will be automatically exempt from the $20 annual maintenance charge that applies to each fund account with a balance below $10,000.

With GoPaperless, you can sign-up to receive any paper document electronically that you normally would receive in the mail. This includes quarterly and year-end account statements, transaction confirmations, prospectuses and annual and semi-annual fund reports, and tax forms.

How do I sign up to GoPaperless?

If you don't already have online access to your account, you can register now. If you have a username and password, sign in  to your DWS account. Once you are logged in, select "Account Profile" and “Delivery Preferences”. You can update your delivery methods for each document type.

Once registered, you will receive an email that confirms your GoPaperless enrollment has been successfully completed. You can also view the delivery methods you have established at any time by selecting "Account Profile" “Delivery Preferences”.

You will begin to receive your statements and other documents electronically upon the next available fund update and/or account statement distribution after you sign-up for GoPaperless.

How will I be notified when a fund or account document has been delivered electronically?

Each time your documents are available to view electronically, you will receive an e-mail notification with an appropriate link to view the document. To help ensure that that you always receive these notifications in your e-mail inbox, please keep us updated of any changes to your e-mail address and be sure to add the e-mail address, dws.document@digital-delivery.com to your address book, contacts, or safe sender’s list.

Who should I contact with questions concerning GoPaperless or accessing my information electronically?

For additional information about GoPaperless and accessing your information electronically, please contact DWS Shareholder Services at (800) 728-3337. Our representatives will gladly assist you during our normal business hours Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

What if I signed up for GoPaperless but don’t receive the e-mail notifications when documents are available for viewing?

Please verify that the e-mail address that you referenced in your delivery preferences is correct. Please also make sure that you add the e-mail address dws.document@digital-delivery.com to your address book, contacts, or safe sender’s list. If you continue to experience difficulties, please contact DWS Shareholder Services at (800) 728-3337 and one of our representatives will gladly assist you during our normal business hours of Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

Are there any types of DWS funds and accounts where GoPaperless is not an available option?

GoPaperless is currently not available for accounts invested in DWS Institutional Money Funds and DWS Closed End Funds as online account access is not a feature available for these funds

How do I update my GoPaperless delivery preferences after I’ve signed up for it?

Sign in to your DWS account. Once you are logged in, select "Account Profile" then “Delivery Preferences” to update your delivery preferences.  Please note that the delivery option you choose will be applied to all funds and accounts under the same Social Security Number.

For some of my documents, especially my tax forms, I’d like the convenience to receive them electronically, but I would also like to receive a paper copy.  Is it possible to have both?

Yes. You have the option to receive paper and electronic Tax Forms and Year End Account Statements.  Please note that you must receive all DWS documents electronically (excluding tax forms) to avoid the $20 annual maintenance charge that applies to all each fund account balance below $10,000.

How long are electronic statements and other electronic documents stored?

Most customers will be able to access account statements from 2012 and tax forms going back seven years.

To Update online:

Login to your account at dws.com

Go to "Account Profile" “Personal Information” and select “Contact Information”

Select “Edit” to the right of the information you wish to update and enter your updated information and click "Submit".

The final screen will state that your information has been successfully updated and a confirmation statement will be sent in the mail or by email if you have consented to e-delivery.

Updating your address by telephone or mail:

You may change the address of record listed on your account by contacting DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

You may also change your address by sending us a letter of instruction referencing both the old and new addresses. Please also include your account number(s). Send your written request to:

DWS Service Company
P.O. Box 219151
Kansas City, MO 64121-9151

This optional service allows DWS to contact someone you trust in the event we are concerned about fraud, financial abuse, or unauthorized transactions.

We will only communicate with your account’s trusted contact if we cannot reach you, or if we suspect financial exploitation.

A trusted contact cannot obtain any detailed account information and are not authorized to transact on or make changes to your account.

Your trusted contact should be someone that you trust and will know how to reach you, and must be at least 18 years old.  Your trusted contact should not be a joint owner or a financial advisor on record.  We recommend that you inform your trusted contact so that they are prepared in the event we need to contact them.

To add or remove trusted contact for your DWS accounts, please complete the Trusted Contact Designation form or contact DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time. 

To register an existing account for online access, follow the instructions outlined below:

Step 1: Go to www.dws.com and select "Account Login" on the navigation bar, then “DWS Mutual Fund Accounts”

Step 2: From the Sign In screen, click the “New User?” button.

Step 3: Enter you desired Username, the Social Security Number on the account, your DWS account number, your new password, and verify new password into the fields provided. Click "Continue".

Step 4: Enter your email address or phone number and select “Send Code”. A box will appear to enter the security code. Once you receive your one-time code by text or email, enter the code and select “Verify Code”. Please add all desired delivery methods and select “Continue”.

Step 5: Accept the disclaimer presented by clicking “Accept”.

Step 6: A message will appear with information regarding signing up for e-delivery. Select “Continue”.

Step 7: You will see the “Account Access: New User Step” screen. Please enter your email address and confirm email address. You are also able to choose your delivery methods. Select “Save & Continue” to access your DWS account. Your registration is complete!

To access your account online, please go to www.dws.com and select “Account Login” on the navigation bar and then “DWS Mutual Fund Accounts”.

You will then be directed to a page titled "Account Access: Log In" where you will enter your Username and Password in the boxes provided.

Once you enter your Username and Password, click the "Log In" button. The "Portfolio Summary" page will open, and you can view your account.

The following parts of your security profile may be changed at any time:

• Username
• Password
• Email address
• Security information

To change any of these items, follow the instructions outlined below:

Step 1: Sign into your account at dws.com, click "Account Profile"

Step 2: On the “Account Profile” page, go to “Security Profile” click the link corresponding to the part of your profile you wish to change. Complete all fields presented with the requested information and when complete, click “Submit”.  Your changes are effective immediately.

If you have forgotten your Username or Password, you can retrieve it by following the instructions outlined below:

For Username

If you have forgotten your Username, you can retrieve it by following the instructions outlined below:

Step 1: From the Sign In screen, click the “Forgot Username?” link under the Username entry field.

Step 2: Enter the Social Security Number/EIN, and email address or phone number associated with your account. Click “Continue”.

Step 3: Enter your account number and password. Click “Continue”. Your username will be displayed.

For Password

Step 1: From the Sign In screen, click the “Forgot Password?” under the Password entry field.

Step 2: Enter your Social Security Number/EIN and email address or phone number associated with your account.  Click "Continue".

Step 3: Enter your Username and account number and click “Continue”. You can now reset your password.

Step 5: Enter your new password in the New Password and Confirm New Password fields and Click "Set Password".

Unable to log in to online account

Account access may be suspended for the following reasons:

• After attempting to sign in three consecutive times with an incorrect password.
• If you have not logged in for 400 days or more.

Step 1: After two invalid password attempts, you may wish to use the “Forgot Password?” link to reset your password.

Step 2: After the third incorrect password has been entered, or upon your first login after 400 days or more, you will be presented with the "Security Code Delivery" options. Select the preferred delivery method and select “Send Code”.

Step 3: Accept the disclaimer presented by clicking the checkbox next to "I have read, understand and accept the terms and conditions described above." Then click "Next".

Step 4: Enter your new password in the New Password and Verify New Password fields and Click "Log In".

NOTE: If you enter three incorrect security codes, your access will be blocked. For assistance in these matters, please contact DWS Shareholder Services at (800) 728-3337 between the hours of 7:00 a.m. – 6:00 p.m. Central Time.

Please contact DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time, for assistance.

To view your DWS fund account statements and tax forms, start by logging into your account at dws.com. Choose “Statements & History”, “Statements &Tax Forms” then select your document type.

To receive your account statements, prospectus and supplements, semi-annual reports, and tax forms electronically, instead of by US mail, you can log in to your DWS account, select “Account Profile” and then select "E-Delivery and Email Address".  Once enrolled, you will receive notification by e-mail when these materials are available on dws.com.

What is Go Paperless?

GoPaperless is a feature that allows you to receive your DWS fund and account information electronically.  There is no cost for GoPaperless, and your DWS fund account(s) will be automatically exempt from the $20 annual maintenance charge that applies to each fund account with a balance below $10,000.

With GoPaperless, you can sign-up to receive any paper document electronically that you normally would receive in the mail. This includes quarterly and year-end account statements, transaction confirmations, prospectuses and annual and semi-annual fund reports, and tax forms/

How do I sign up to GoPaperless?

If you don't already have online access to your account, you can register by selecting New User? On the log in page. If you have a username and password, Log In to your DWS account. Once you are logged in, select "Account Profile" and “Delivery Preferences”.  You can update your delivery methods for each document type/

Once registered, you will receive an email that confirms your GoPaperless enrollment has been successfully completed. You can also view the delivery methods   you have established at any time by selecting "Account Profile" “Delivery Preferences”.

You will begin to receive your statements and other documents electronically upon the next available fund update and/or account statement distribution after you sign-up for GoPaperless.

How will I be notified when a fund or account document has been delivered electronically?

Each time your documents are available to view electronically, you will receive an e-mail notification with a link to login to your DWS account to access them. To help ensure that that you always receive these notifications in your e-mail inbox, please keep us updated of any changes to your e-mail address and be sure to add the e-mail address  dws.document@digital-delivery.com to your address book, contacts or safe sender’s list.

Who should I contact with questions concerning GoPaperless or accessing my information electronically?

For additional information about GoPaperless and accessing your information electronically, please contact DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.  Our representatives will gladly assist you.

What if I signed up for GoPaperless but don’t receive the e-mail notifications when documents are available for viewing?

Please verify that the e-mail address that you referenced in your delivery preferences is correct. Please also make sure that you add the e-mail address  dws.document@digital-delivery.com to your address book, contacts, or safe sender’s list. If you continue to experience difficulties, please contact DWS Shareholder Services at (800) 728-3337 and one of our representatives will gladly assist you during our normal business hours Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

Are there any types of DWS funds and accounts where GoPaperless is not an available option?

GoPaperless is currently not available for accounts invested in DWS Institutional Money Funds, and DWS Closed End Funds as online account access is not a feature available for these funds.

How do I update my GoPaperless delivery preferences after I’ve signed up for it?

Log in to your DWS account. Once you are logged in, select "Account Profile" then “Delivery Preferences” to update your delivery preferences.  Please note that the delivery option you choose will be applied to all funds and accounts under the same Social Security Number.

For some of my documents, especially my tax forms, I’d like the convenience to receive them electronically, but I would also like to receive a paper copy.  Is it possible to have both?

Yes. You have the option to receive paper and electronic Tax Forms and Year End Account Statements. Please note that you must receive all DWS documents electronically (excluding tax forms) to avoid the $20 annual maintenance charge that applies to all fund account balances below $10,000.

How long are electronic statements and other electronic documents stored?

 Most customers will be able to access account statements from 2012 and tax forms going back seven years.

DWS account statements are produced quarterly and distributed either by U.S. mail or can be viewed online or both. 

Online statements can be viewed under “Statements & Tax Forms” on the Portfolio Summary page of your DWS online account.

You have the option to receive paper and electronic Tax Forms and Year End Account Statements. Please note that you must receive all DWS documents electronically (excluding tax forms) to avoid the $20 annual maintenance charge that applies to all fund account balances below $10,000.

Individual Retirement Accounts (IRAs) can be opened online or by completing the DWS IRA Application:  Forms and Disclosure Documents package.

Roth
A Roth IRA allows taxpayers, subject to certain income limits, to save for retirement while allowing the savings to grow tax-free. Taxes are paid on contributions, but withdrawals, subject to certain rules, are not taxed at all. 

Traditional
A Traditional IRA is a tax-deferred retirement account that permits individuals to set aside money each year, with tax-deferred earnings until withdrawals begin at age 59 1/2 or later (or earlier, with a 10% penalty). The exact amount depends on the year and your age. Required Distributions (RMD) are mandatory at age 72.

Coverdell Education Savings Account

Coverdell Education Savings Account (ESA): Also known as an educational IRA, this account allows amounts invested in the account to grow tax-free until distributed, providing parents and students the incentive to save for expenses such as tuition, fees, books, supplies, and equipment while attending an eligible educational institution. A custodian is named to act on behalf of the minor. Income limits apply to those who contribute. Contributions are not tax deductible. Contribution limits apply. Consult your tax or legal advisor for details.

You must begin taking distributions from your Traditional IRA by April 1st following the year in which you reach age 72. You may start taking distributions at age 59½. The minimum amount that you are required to take for the year you reach 72 and each following year must be calculated using the required table published by the Internal Revenue Service. If you have multiple IRA accounts, your minimum distribution is calculated on the total IRA assets but may be redeemed or withdrawn from only one account.

For Roth IRAs, you are not required to begin taking distributions from a Roth IRA at any time. If you die prior to a distribution of all amounts held in a Roth IRA, certain distribution rules apply to your beneficiary.

Traditional IRAs

The maximum contribution amount you can contribute to a Traditional IRA for taxable years 2020 and 2021 and thereafter is $6,000.

Individuals who attain age 50 during the taxable year can make $1,000 in additional contributions for the tax year. However, in no event can you make contributions in excess of 100% of your earned income. Additionally, your maximum contribution amount is reduced dollar for dollar by any annual contribution you make to a Roth IRA for the same tax year.

Roth IRA

If you are single and your AGI is below $124,000, you may contribute the maximum contribution amount (as defined above) as a Roth IRA contribution. If your AGI is $139,000 or more, you cannot make any Roth IRA contribution. If your AGI is more than $105,000 and less than $120,000, and you have earned income of at least the amount of your Roth IRA contribution, your maximum Roth IRA contribution will be an amount between $200 and the maximum contribution amount.

If you are married and file a joint return and you and your spouse’s combined AGI is below $196,000, you may make a maximum contribution to your Roth IRA. If your combined AGI is $206,000 or more, you cannot make any Roth IRA contribution. If you’re combined AGI is more than $196,000 and less than $206,000, and you have earned income of at least the amount of your Roth IRA contribution, your maximum Roth IRA contribution will be an amount between $700 and the maximum contribution.

For 2020, the total contributions you make each year to all of your traditional IRAs and Roth IRAs can't be more than: $6,000 ($7,000 if you're age 50 or older), or. If less, your taxable compensation for the year. In no event can you make contributions in excess of 100% of your earned income. Additionally, your maximum contribution amount is reduced dollar for dollar by any annual contribution you make to a Traditional IRA for the same tax year.

Your maximum combined Traditional and Roth IRA contribution for each tax year is the lesser of the maximum contribution or 100% of your earned income. Thus, the amount you can contribute to one of these types of IRAs reduces, dollar-for-dollar, the maximum amount you can contribute to the other type of IRA.

For more information on Contributions, please download our Custodial Agreement.

Your DWS Trust Company Custodian IRA account is subject to an annual custodial fee of $18 per account with a maximum of $36 If your aggregate fiduciary balance is greater than $50,000, the fee will be waived. If you don’t send a separate check to pay the fee, DWS will automatically deduct the annual custodial fee from your account. If you close your account beforehand, we reserve the right to assess the fee when the account is closed. For new accounts we reserve the right to impose the annual fee when the account is opened (by either deducting the fee from the account or accepting payment by a separate check) or at some later date.

Direct Rollover/Asset Transfer
In a direct rollover, the eligible rollover distribution that is transferred directly by the employer-sponsored plan to the employee's IRA. The funds are never transferred to the individual shareholder. This event is not taxable and is not reported on your tax forms.

Indirect Rollover
Under the indirect rollover method, the employer-sponsored plan writes a distribution check to the employee, who then deposits the check in his or her own account. The employee then has 60 days to transfer all, or a portion of the amount received in the distribution to an IRA. The distribution is not taxable to the employee if the transfer occurs within 60 days.

Rollovers and transfers to Traditional IRAs
You can transfer directly, or roll over within 60 days, all, or a part of your Traditional IRA investment (other than a required minimum distribution) to another Traditional IRA without any tax liability. This 60-day limit on rollovers may be extended in the case of certain hardships, beyond your reasonable control as determined by the IRS.

For more information on Rollovers, please download our Custodial Agreement.

To move your retirement assets from another company to an existing DWS IRA, please complete the IRA Transfer/Rollover form.

If you are single and your adjusted gross income ("AGI") does not exceed $100,000, or if you are married and you and your spouse’s combined AGI does not exceed $100,000 and you file a joint return, you may convert all or part of your Traditional IRA to a Roth IRA. (Note, a conversion from a Traditional IRA to a Roth IRA is considered a distribution and rollover vs. a transfer.) However, you cannot convert any required minimum distribution. AGI for conversion purposes includes any deductible IRA contributions you make for the year but does not include the conversion or required minimum distribution amounts from Traditional IRAs. The entire amount of the taxable portion of the conversion (i.e., all amounts other than nondeductible contributions) can be included in your taxable income for the tax year during which the conversion is made, is subject to federal income tax withholding (unless you elect otherwise) and may be subject to a 10% penalty tax in addition to any federal income tax withheld.

Internal Roth IRA Conversion Form

If the account is an Individual Retirement Account (IRA), and you are the beneficiary for your spouse’s account, please review your distribution options on the Spousal inherited retirement account form(the form states what is required for each option).

If you would like confirmation of your beneficiary status on an account, please mail the account owner’s death certificate along with a letter requesting your beneficiary status or contact DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

If you are a beneficiary as the result of an LDPS (Lineal Descendants Per Stirpes) designation, you will need to complete additional paperwork by contacting DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

If you have made only deductible contributions to your Traditional IRA, all your distributions will be taxed as ordinary income for the year you receive the distributions. If you made any nondeductible contributions, the portion of your distributions consisting of nondeductible contributions will not be taxed again when you receive it.

For Roth IRAs, qualified distributions (exempt from taxes) are those made after five taxable years from your first IRA Roth contribution or conversion and if the distribution is made for one of the following reasons:

• attainment of age 59½.
• disability
• death
• paid and used within 120 days for the purchase of a first-time home for you, your spouse, or any child, grandchild or ancestor of you or your spouse. (A maximum lifetime amount of $10,000 from all IRAs can qualify for this distribution requirement.)

The five-taxable-year period indicated above begins on the first day of the tax year during which you make your first Roth contribution or conversion.

Distributions that are not qualified withdrawals are taxed as ordinary income.

For more information on Distributions and Taxes, please download our Custodial Agreement.

Please consult with your tax advisor or IRS.gov regarding early distribution penalties. Since the purpose of your IRA is to accumulate funds for your retirement, distributions taken from a Traditional IRA before the age of 59½ are subject to taxes as ordinary income and the taxable portion of the distribution will be subject to a 10% IRS early withdrawal penalty tax unless the distribution meets one of these exceptions:

• death
• It is part of a series of installment payments paid over your life expectancy or the joint life and last survivor expectancy of you and your beneficiary, and the payments continue until the later of five years or your reaching age 59½.
• It is rolled over into another IRA or a qualified plan (if allowed) within 60 days of the day you receive the distribution.
• Total and permanent disability of the IRA owner.
• To pay medical expenses in excess of 10% of your adjusted gross income.
• paid to you to pay for medical insurance premiums if you are unemployed (or within 60 days after your re-employment) and you have received unemployment compensation for at least 12 consecutive weeks during the current or preceding taxable year. (Self-employed individuals may only be eligible for this exception in certain circumstances.)
• It is paid to you, your spouse, or any child or grandchild of you or your spouse for qualified higher education expenses. (Please see your tax advisor to determine if your distribution qualifies as higher education expenses.)
• It is paid for the first-time purchase of a home for you, your spouse, or any child, grandchild or ancestor of you or your spouse. (See your tax advisor to determine if your distribution qualifies as made for the first-time purchase of a home.) A maximum lifetime amount of $10,000 from all IRAs can qualify for this penalty exemption.

The taxable earnings portion of nonqualified distributions from Roth IRAs or Conversion Roth IRAs will be subject to a 10% penalty tax, unless one of the exemptions listed in items 1-8 above applies. A special penalty may apply to a distribution of converted amounts from a Roth IRA that is made within five taxable years of the conversion. See "Special Penalty for Certain Roth IRA Distributions" below).

Amounts which are converted to a Roth IRA and are distributed within five taxable years of the conversion are subject to a 10% penalty unless a penalty exception applies. The penalty is based on the amount that was taxable at the time of conversion. Any such distribution from a Roth IRA is deemed to come first from amounts that were taxable at the time of the conversion.

Unless otherwise elected, the Custodian maintains separate custodial accounts for Roth IRA contribution amounts and Roth IRA conversion amounts.

For more information on Distributions and Penalties, please download our Custodial Agreement.

For inquiries related to 403(b) account hardship withdrawals, please contact DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

Having up-to-date beneficiary information on your account is important.  If you have not made a valid beneficiary designation as of the date of your death or no beneficiary survives you, your estate will be deemed the beneficiary. 

For IRA accounts:

You can add or change a beneficiary via the IRA Beneficiary Designation form.

To View Current Beneficiary:

To view your beneficiaries online, please login to your account at dws.com.

Under “Account Settings” “Beneficiaries” you will see the beneficiaries listed on your account.

You can also call and speak with a DWS Shareholder Services representative by calling (800) 728-3337, Monday through Friday, between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

An automatic investment plan allows you to purchase fund shares at regular intervals directly from your bank account. You select the day each month that money will be debited from your back account and invested in your DWS fund account. Shares purchased by bank direct deposit must be held for 10 calendar days before they can be redeemed.

The minimum amount you may invest via the Automatic Investment Plan is $50. Shares purchased through this feature must be owned for 10 calendar days before they can be redeemed or exchanged. Please consult your fund’s prospectus for additional information.

To establish this feature, please complete the Non-IRA Electronic Account Services Form and return it for processing.

Automatic Withdrawal plans allow you to specify an amount to be withdrawn on a regular basis -- monthly, quarterly, semiannually, annually, etc. You can receive your payments by check or have them deposited directly into your bank account. There are no charges for establishing an automatic withdrawal plan, but you must have at least $5,000 in your account to establish this feature.

If you establish an automatic withdrawal plan, your dividends and capital gain will be automatically reinvested at net asset value (NAV) on the reinvestment date.

To establish this feature, please complete the Automatic Withdrawal Plan Form and return it for processing.

You can move all or a portion of your shares from one DWS fund to another within the same share class with no additional sales charges at dws.com, mail, contacting your financial advisor or by contacting DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.  Your financial advisor can help you determine when an exchange may be beneficial. Exchanges can only made within the same class of shares.

Exchanges of DWS Money Market fund shares acquired through reinvested dividends or exchanged from a DWS Money Market fund are not subject to any sales charge upon exchange. Please note that exchanges from Money Market funds into a non-Money Market fund may be subject to applicable sales charges. Please consult your fund’s prospectus for additional information.

Exchanges between funds are reportable transactions. The Internal Revenue Service considers an exchange as a redemption of shares of one fund and the purchase of shares of another fund. Specific tax questions should be discussed with your tax or financial advisor.

Exchanges requested by 3:00 p.m. Central Time on any business day will be processed with that day’s trade date.

Automatic Exchange Plan
This feature allows you to exchange shares from one DWS fund account into another at designated intervals (i.e., once a month, every quarter, once a year etc.) The minimum automatic exchange amount is $50 per account. The account from which you are exchanging must have a value of at least $1,000.

You can establish this feature at dws.com or by contacting DWS Shareholder Services at (800)728-3337, Monday through Friday between the hours of 7 a.m. and 6 p.m. Central Time.

You may have all or a portion of each paycheck invested directly in your DWS fund account. If you receive Social Security checks or other regular payments from the US government or its agencies, you can use this feature to automatically invest all or a portion of your check into your DWS fund account.

In order to establish this feature, please complete the Payroll/Direct Deposit Form and return it to your employer for processing.

To redeem shares by check, login to your account at dws.com, or you may call DWS Shareholder Services at (800)728-3337, Monday through Friday between the hours of 7:00 a.m. through 6:00 p.m. Central Time, or complete the Redemption Request Form and return it for processing. When completing the form, please note that a Medallion Signature Guarantee may be required. The circumstances in which you are required to obtain a Medallion Signature Guarantee are listed on the Redemption Request Form.

If you have changed your address within the past 15 calendar days, a Medallion Signature Guarantee will be required to mail the check to your new address.

Please make your check payable to DWS Service Company and include the invest-by- mail slip that is attached to your account statement. If you do not have an invest-by- mail slip available, please include the fund and account number in the memo field of your purchase check and mail it to:

DWS Service Company
PO Box 219151
Kansas City, MO 64121-6151

If you need to order additional invest-by-mail slips, please contact DWS Shareholder Services by calling (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. through 6:00 p.m. Central Time.

You may purchase DWS fund shares by wiring money from your bank account directly to your DWS fund account. There is no waiting period before you may redeem or exchange shares.  Please consult your fund prospectus for additional information. While we do not charge to receive a wire transfer, your financial institution may charge to send one. For instructions, please contact DWS Shareholder Services by calling (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. through 6:00 p.m. Central Time.

Please remember the following when initiating a wire transfer of funds from your bank to a DWS fund and account that you designate:

• Your DWS fund number should be referenced as 4 digits. If your fund number contains fewer than 4 digits, zeroes should be placed prior to your DWS fund number to make it four digits. (i.e., 0006, 0087, 0357)
• Your DWS account number should be referenced as 12 digits. Again, if your account number contains less than 12 digits, zeroes should be placed prior to it to make it 12 digits in length (i.e., 001123456789).
• The name and address of the bank where the funds should be transferred:

State Street Bank Boston
2 Ave De Lafayette
Boston, MA 02111

ABA Routing Number: 0110-0002-8
Credit DDA Number: 9903-5552
DWS Service Company
FFC DWS Fund-XXXX Acct.-XXXXXXXXXXXX
DWS Fund Account Registration

The minimum amount that may be redeemed by wire is $1,000. While DWS does not charge a fee for wire redemptions, your financial institution may do so.

Proceeds will be wired directly to your bank account. Usually, if your call is received prior to 3:00 pm Central Time, your shares will be redeemed that day and the proceeds will be wired to your bank on the following business day. (If you are a Money Market fund shareholder and you call us by 11:00 am Central Time, your shares will be redeemed that day and your financial institution will generally receive your wire redemption on the day of your call.)

You can process a wire redemption by either logging into your account at dws.com or calling DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. through 6:00 p.m. Central Time.

To establish the wire redemption feature, please complete the Non-IRA Electronic Account Services Form for Non-IRA accounts and return it for processing. For IRA accounts please complete the IRA Electronic Account Services Form and return it for processing.

On any business day, you may purchase shares of a DWS fund (at that day’s net asset value) via our website, mail, contacting your financial advisor or DWS Shareholder Services by calling (800) 728-3337, Monday through Friday between the hours of 7 a.m. through 6 p.m. Central Time.

Shares purchased by check, QuickBuy (electronic transfer) must be owned for 10 calendar days before they can be redeemed.

If you currently have banking information on your DWS fund account, you may purchase additional shares through the QuickBuy feature which allows you to specify an amount to be transferred from your bank account directly to your DWS account.

The minimum amount you may invest via QuickBuy is $50; the maximum is $250,000. Shares purchased through QuickBuy must be owned for 10 calendar days before they can be redeemed or exchanged. Please consult your fund’s prospectus for additional information.

You can process a QuickBuy transaction by either logging into your account at dws.com or calling DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. through 6:00 p.m. Central Time.

To establish this feature, please complete the Non-IRA Electronic Account Services Form and return it for processing.

The QuickSell feature allows you to transfer your money electronically to a designated bank account within three business days. We do not charge a fee for electronic transfers. The minimum redemption is $50; maximum redemption amount is $250,000.

You can process a QuickSell transaction by either logging into your account at dws.com or calling DWS Shareholder Services at (800) 728-3337, Monday through Friday between the hours of 7:00 a.m. through 6:00 p.m. Central Time.

To establish this feature, please complete the Non-IRA Electronic Account Services Form and return it for processing.

On any business day, you may redeem shares of a DWS fund at that day’s net asset value.  Your sell order must be placed before the market closes to qualify for that day's closing price.

Shares purchased by check, QuickBuy (electronic transfer) must be owned for 10 calendar days before they can be redeemed.

• Class A shares may be redeemed without a sales charge, although a Contingent Deferred Sales Charge (CDSC) may be imposed upon redemption of fund shares that are purchased under the large order NAV purchase privilege.
• Class C share redemptions within one year of purchase may be subject to a CDSC.
• Class S shares may be redeemed without any sales charges.

You will receive a tax form 1099-B, which reports the sale of fund shares, for any non-IRA mutual fund account in which you sold shares during the year. When you sell mutual fund shares, you will realize a capital gain or loss in the year the shares are sold. For more information contact your tax advisor.

Please consult your fund’s prospectus for additional information regarding CDSC mentioned above.

You can receive your money in one of the following ways:

• A check payable to you mailed to your address of record
• A direct deposit to your bank account if you have previously established the QuickSell feature
• A wire transfer to your bank account if you have set up bank privileges

(EMV – BMV) – (Total Cash Flows)   X  100 
               BMV + TWCF

EMV = Ending market value
BMV = Beginning market value
TWCF = Time-weighted cash flows

Please note the Modified Dietz method may produce anomalies in your rate of return in the form of large positive or negative returns. This may happen when an account or portfolio experiences large cash flows in the form of purchases or redemptions or during periods of extreme market fluctuation.

Source for calculation description: Global Investment Performance Standards (GIPS®). Hypothetical calculation provided by DWS. To obtain the rate of return for your DWS fund accounts, register for online account access and then access your information from Shareholder Account Access.

What are the options for viewing the rate of return on my DWS investments?

Personal rates of return are available to view online.  They are not posted in quarterly statements.  To register for online access please register here.

You can view the rate of return for investments under your Social Security Number or Tax Identification Number. Personal performance can be viewed for one fund account or collectively for all funds in your portfolio. It can be calculated year-to-date as of current date or for the life of investment. Note that life of investment represents the actual date of investment if after January 1, 2003. However, due to system limitations, January 1, 2003 will be used as the inception date if the initial investment occurred prior to that date.

From “Portfolio Summary” choose “Performance”

How are fees reflected in the rate of return on my account?

All applicable sales charges, maintenance and servicing account fees are reflected in the calculation.

I don’t see all my DWS accounts in my rate of return, why is that?

Only the accounts under your name and Social Security Number/Tax Identification number are reflected in the personal rate of return that you see in your online account access. If you are named as a joint tenant on an account or a custodian on an account under a different Social Security Number/Tax Identification number, you will not have access to this information as your rate of return will include only the accounts under your Social Security Number/Tax Identification.

If I close a DWS fund, is its rate of return included in the personal rate of return for my investment?

Yes.  A closed account will be included in the personal rate of return when it is calculated as of the inception of the portfolio.  It is important to note that a rate of return will not be calculated on zero balance accounts.

Cost basis is commonly used to calculate a gain or loss for income tax purposes. Also known as tax basis, it reflects the original purchase price or value of an asset including fees and commissions. The cost basis of an investment can be adjusted by certain actions that are considered non-taxable including the return of a portion of shareholder’s principal (return of capital) to affect an income distribution and other applicable adjustments including stock splits etc.).

There are two primary cost calculation methods:

Average Cost - The most common method for mutual fund shareholders, average cost on mutual fund shares is calculated using an average price of all shares purchased. Note: If a shareholder chooses Average Cost for a particular fund, they must use this method if they own that fund or revoke this method. Consult a tax advisor for details.

Specific Identification (also known as Designated Lot) - Though this method shareholders can identify which shares should be sold to possibly offset a gain or loss in another investment. Under the "Specific identification (Designated Lot)" method, there are several secondary cost calculation methods, shareholders could designate including:

• First-In, First-Out (FIFO) - The oldest shares (first shares purchased) are sold first (first-out).
• Last In, First Out (LIFO) - Assumes the newest shares purchased after January 1, 2012 are the first shares to be sold.
• High Cost - assumes the shares purchased after January 1, 2012 with the highest cost are the first shares in the account to be sold.
• Low Cost - assumes the shares purchased after January 1, 2012 with the lowest cost are the first shares in the account to be sold.
• Loss/Gain utilization - depletes shares that would realize a loss first and then ones that would incur a gain.
• Specific lot - assumes that shareholders will select specific shares to be depleted each time shares are sold.

Cost basis information on DWS fund shares purchased on or after January 1, 2012 (also known as ‘covered’ shares) will be provided to shareholders on their IRS 1099-B tax form. This tax form will be mailed by February 15^th. This form may be mailed after February 15^th if an extension has been filed with the IRS for your DWS fund.  DWS will notify you of such extension.

Note: Though we are not required to provide cost basis information to the Internal Revenue Service or shareholders on mutual fund shares purchased prior to January 1, 2012 (noncovered shares), as a courtesy to shareholders, we will continue to calculate cost basis on these shares based on the average cost basis accounting method and this information will be designated as ‘uncovered” on 1099-B. These figures will not be reported to the IRS.

Yes, Shareholders have the option to elect a cost basis calculation method 1) at the time a redemption transaction is requested, 2) for all future transactions on current accounts 3) on future accounts that are established. The “current election” represents the cost basis calculation method that shareholders elect for all redemption transactions on their current accounts. The “current election” remains in effect until instructions are provided to revoke or change it. When requesting transactions on current accounts where average cost is not the account's current cost basis method (this option is not available if average cost is on account), shareholders have the option to either use their current cost calculation method for such transactions or elect a different cost calculation method just for that transaction. Electing a different cost calculation method just for a particular transaction does not change the current election for future transaction on accounts. Shareholders can also designate the cost calculation method for future accounts that are established. Such designation remains in effect until it is revoked or changed.

DWS has designated average cost as the default calculation method for DWS funds if no preferred basis is elected prior to the sale (redemption) of shares. Under this method, cost basis will be calculated based on an average price of all shares purchased in the account and the holding period to determine whether any gain or loss is short- or long-term.

Depending on your individual situation, some cost basis calculation methods may be more advantageous than others. Please consult your financial or tax advisor before taking any action with your accounts. Neither DWS nor its representatives can provide such advice

No.  Shareholders have the option to elect one calculation for each mutual fund in their account

How are wash sales treated?

The wash sale rule prohibits shareholders from claiming a loss on the sale of shares when the same shares are purchased within 30 days prior to or after a redemption transaction. Although claiming the loss is disallowed, the disallowed amount is added to the cost of the repurchased shares enabling recognition of the loss when the repurchased shares are finally sold. DWS is required to report the disallowed amount to the IRS. Gains must be reported even if the same or similar shares are purchased within 30 days of the sale.

The following are some events that could potentially impact shareholders cost basis. Shareholders should be encouraged to consult their tax advisor for additional details.

Inherited shares – Shares acquired following the death of an individual. When calculating cost basis on inherited shares, generally the value of shares on the date of the decedent’s death or an IRS-approved alternate valuation date is used.

Gifted shares - Shares given from one person or entity to another person or entity. These shares do not include ones that were either received from a spouse or received through an inheritance from a decedent. Complicated tax laws are involved. Whether the fair market value is greater or less than the donor’s cost basis on the date of the gift may affect the cost basis on the gifted shares.

Dividend and Capital Gain Distributions - If the distributions are received in cash, they do not affect the cost basis. Each time a dividend and capital gain distribution is reinvested, additional shares are purchased and that can change the cost basis.

Return of Capital – A portion of the shareholder’s original investment that is given back to them to cover an income dividend distribution for the fund. Return of capital is non-taxable and reduces the basis for the shares receiving the return of capital.

Wash sale – Shareholders who purchase shares in the same fund within 30 days prior to or after the sale of shares in the same account at a loss are considered by the IRS to have "washed" all or a portion of that loss. The wash sale rule is designed to discourage selling securities solely for the purpose of generating a tax loss. Two important adjustments are required in the case of a wash sale: All or a portion of the loss must be deferred and added back to the basis and the holding period of the purchased shares must be changed to account for the deferral. In other words, the repurchased shares assume the deferred loss and acquisition date of the redeemed shares.

This is not intended to provide tax or legal advice and should not be relied upon as such. Any specific tax or legal questions concerning the matters described herein should be discussed with your tax or legal advisor. DWS, including its subsidiaries and affiliates, does not give tax or legal advice.

​

What is Go Paperless?

GoPaperless is a feature that allows you to receive your DWS fund and account information electronically.  There is no cost for GoPaperless, and your DWS fund account(s) will be automatically exempt from the $20 annual maintenance charge that applies to each fund account with a balance below $10,000.

With GoPaperless, you can sign-up to receive any paper document electronically that you normally would receive in the mail. This includes quarterly and year-end account statements, transaction confirmations, prospectuses and annual and semi-annual fund reports, and tax forms.

How do I sign up to GoPaperless?

If you don't already have online access to your account, you can register now. If you have a username and password, sign in  to your DWS account. Once you are logged in, select "Account Profile" and “Delivery Preferences”. You can update your delivery methods for each document type.

Once registered, you will receive an email that confirms your GoPaperless enrollment has been successfully completed. You can also view the delivery methods you have established at any time by selecting "Account Profile" “Delivery Preferences”.

You will begin to receive your statements and other documents electronically upon the next available fund update and/or account statement distribution after you sign-up for GoPaperless.

How will I be notified when a fund or account document has been delivered electronically?

Each time your documents are available to view electronically, you will receive an e-mail notification with an appropriate link to view the document. To help ensure that that you always receive these notifications in your e-mail inbox, please keep us updated of any changes to your e-mail address and be sure to add the e-mail address, dws.document@digital-delivery.com to your address book, contacts, or safe sender’s list.

Who should I contact with questions concerning GoPaperless or accessing my information electronically?

For additional information about GoPaperless and accessing your information electronically, please contact DWS Shareholder Services at (800) 728-3337. Our representatives will gladly assist you during our normal business hours Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

What if I signed up for GoPaperless but don’t receive the e-mail notifications when documents are available for viewing?

Please verify that the e-mail address that you referenced in your delivery preferences is correct. Please also make sure that you add the e-mail address dws.document@digital-delivery.com to your address book, contacts, or safe sender’s list. If you continue to experience difficulties, please contact DWS Shareholder Services at (800) 728-3337 and one of our representatives will gladly assist you during our normal business hours of Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

Are there any types of DWS funds and accounts where GoPaperless is not an available option?

GoPaperless is currently not available for accounts invested in DWS Institutional Money Funds and DWS Closed End Funds as online account access is not a feature available for these funds

How do I update my GoPaperless delivery preferences after I’ve signed up for it?

Sign in to your DWS account. Once you are logged in, select "Account Profile" then “Delivery Preferences” to update your delivery preferences.  Please note that the delivery option you choose will be applied to all funds and accounts under the same Social Security Number.

For some of my documents, especially my tax forms, I’d like the convenience to receive them electronically, but I would also like to receive a paper copy.  Is it possible to have both?

Yes. You have the option to receive paper and electronic Tax Forms and Year End Account Statements.  Please note that you must receive all DWS documents electronically (excluding tax forms) to avoid the $20 annual maintenance charge that applies to all each fund account balance below $10,000.

How long are electronic statements and other electronic documents stored?

Most customers will be able to access account statements from 2012 and tax forms going back seven years.

Having up-to-date beneficiary information on your account is important.  If you have not made a valid beneficiary designation as of the date of your death or no beneficiary survives you, your estate will be deemed the beneficiary. 

For Non-IRA accounts: 

You can add a beneficiary by completing the Transfer on Death (TOD) Application and return it for processing. A TOD registration allows you to designate an individual(s), institution, or other entity (e.g., trust) to become the owner upon your death. Please see form for additional Medallion Signature Guarantee Requirements.

Updating your existing Transfer on Death beneficiary election  can be accomplished by  using a Transfer on Death  Change of Beneficiary Designation form. The form needs to be completed and signed by you (and any other registered owners on the account). A separate notary is required for each account owner’s signature.

For IRA accounts:

You can add or change a beneficiary by completing the IRA Beneficiary Designation Form.

To View Current Beneficiary:

To view your beneficiaries online, please login to your account at dws.com.

 Go to Account Settings, and choose Beneficiaries  

You can also call and speak with a DWS Shareholder Services representative, Monday through Friday between the hours of 7:00 a.m. and 6:00 p.m. Central Time.

To register an existing account for online access, follow the instructions outlined below:

Step 1: Go to www.dws.com and select "Account Login" on the navigation bar, then “DWS Mutual Fund Accounts”

Step 2: From the Sign In screen, click the “New User?” button.

Step 3: Enter you desired Username, the Social Security Number on the account, your DWS account number, your new password, and verify new password into the fields provided. Click "Continue".

Step 4: Enter your email address or phone number and select “Send Code”. A box will appear to enter the security code. Once you receive your one-time code by text or email, enter the code and select “Verify Code”. Please add all desired delivery methods and select “Continue”.

Step 5: Accept the disclaimer presented by clicking “Accept”.

Step 6: A message will appear with information regarding signing up for e-delivery. Select “Continue”.

Step 7: You will see the “Account Access: New User Step” screen. Please enter your email address and confirm email address. You are also able to choose your delivery methods. Select “Save & Continue” to access your DWS account. Your registration is complete!

To access your account online, please go to www.dws.com and select “Account Login” on the navigation bar and then “DWS Mutual Fund Accounts”.

You will then be directed to a page titled "Account Access: Log In" where you will enter your Username and Password in the boxes provided.

Once you enter your Username and Password, click the "Log In" button. The "Portfolio Summary" page will open, and you can view your account.